Shipping + Returns

Shipping Policy

Orders $0-$199: $20 Flat Rate
Orders over $200: Free

We can only ship to persons 21 years of age or older.

Currently, we can only ship to addresses within the boundary of New York State.

Once your order has been placed, you will receive an email confirmation with your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. A signature of someone 21 years of age or older is required to complete delivery.

Orders can take up to 3-5 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. In some cases, your order may arrive in multiple shipments.

Return Policy

Except in the case of damage, all sales are final and cannot be refunded.

We also do not accept returns on Items without a receipt, and damaged items.

Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We have the right to deny a return if the merchandise does not meet our return policy requirements.

To return an item please contact cs@klocke-estate.com.